Checklists for refugees and migrants

Stand:
We compiled checklists for 12 areas of life. They are intended to help you in everyday consumer life. Some of the checklists are translated in foreign languages.
Checkliste
With our checklists you can go through important points step by step.
On

All information is available in German and other languages. Just choose the relevant download.

1. Insurance

In Germany there are a lot of various insurances to protect you in the case of damages against expensive payments. Some insurances are absolutely necessary, others not. In the checklist you find the insurances you have to take out.

2. Mobile phone

To use your mobile phone you can choose between several corporates and rates. This checklist helps you to make a decision. You shall not conclude a contract right in the store. Read the whole contract, especially the small print, carefully at home.

3. Moving in

Bevor signing a lease, you should inquire about all costs. Besides the rent itself, there are so-called utilities and operating costs, e.g. for heating and hot water.

4. Online Shopping

This checklist helps you to tell, if an online shop is trustworthy or not. Besides that you learn, whereon you should pay attention, when browsing with the smartphone.

5. Copyright

You are not allowed to watch, listen or play everything that is offered for free on the internet. It can be that you contravene against the so-called „Urheberrecht“ (copyright law). This can be very expensive for you.

6. How can you save energy and avoid mould?

In this checklist you learn how to consume as little electricity and hot water as possible and therefore save money. In order to avoid mould in your flat, it is important to know how to heat and air in a proper way.

Saving energy at home – cheap, good and healthy living. On twelve pages, in addition to the checklists you can find here, we also give tips in a more detailed brochure – downloadable in 5 languages (German, English, Arabic, Kurdish and Dari).

7. Food packaging

Foods that are already packed in the supermarket, have an ingredient list. The list shows what is in the food. What exactly has to be on the list is shown in our checklist.

8. Debt collection letter

Debt collection agencies are companies that collect other people’s claims. They want money for a bill that wasn´t paid. If you are uncertain how much you have to pay or if you have to pay in general, take legal advice from the consumer association.

9. Key service

Usually a short, inattentive moment is enough: The front door falls into the lock, the key is still in the flat. This situation is often exploited by dubious key services – they open the door, but demand too much money for that.

10. Dietary supplement

Dietary supplements such as vitamin tablets, products for performance enhancement, beauty pills or anti-aging agents are advertised with false promises. Regulations apply to such products. Read here what you should pay attention to and what rights you have.

An appetite for pills?

Benefits and risks of dietary or food supplements.

The business of health

Selling supplements via the Internet and catalog, on coffee runs or at the doctor's office.

Internationale Jugendliche sitzen zusammen

Information for refugees and refugee workers

To the main page with our offers for people and institutions, who support asylum seekers in Germany.

Fernbedienung wird auf Fernseher gerichtet

Klage wegen service-rundfunkbeitrag.de gegen SSS-Software Special Service GmbH

Die SSS-Software Special Service GmbH macht auf service-rundfunkbeitrag.de nicht ausreichend kenntlich, dass sie Geld für eigentlich kostenlosen Service verlangt. Der Verbraucherzentrale Bundesverband klagt vor dem OLG Koblenz auf Unterlassung und hat eine Sammelklage eingereicht.
Grafische Darstellung einer Frau, die ungeduldig auf ihre Armbanduhr schaut. Rechts daneben befindet sich das Logo von Cleverbuy, darunter eine Grafik von einem Smartphone, von der ein roter Pfeil auf einen Stapel Euroscheine führt. Rechts daneben befindet sich ein großes, rotes Ausrufezeichen, in dem "Warnung" steht.

Warnung vor Cleverbuy: Auszahlung lässt auf sich warten

"Clever Technik kaufen und verkaufen" heißt es auf der Website der Ankaufplattform Cleverbuy. Gar nicht clever ist die oft lange Zeit, die verstreicht, bis Nutzer:innen ihr Geld für Smartphone und Co. ausgezahlt bekommen. Der Verbraucherzentrale Bundesverband (vzbv) warnt daher vor dem Anbieter.
Besorgt dreinblickender Mann, der auf seine Kreditkarte schaut, während er mit seinem Mobiltelefon spricht.

Der vzbv stellt fest: Banken tun nicht genug gegen Kontobetrug

Opfer von Kontobetrug bleiben in vielen Fällen auf dem Schaden sitzen, denn: Banken werfen ihnen grobe Fahrlässigkeit vor. Aus Sicht des Verbraucherzentrale Bundesverbands (vzbv) müssten Banken jedoch mehr tun, um Verbraucher:innen zu schützen.